Supply Chain & Customer Service Analyst


Supply Chain & Customer Service Analyst


Commercial Operations – Supply Chain

Reports To:


Work Location:

East Brunswick, NJ

Essential Duties & Responsibilities:

• Ensure complete forecasts and purchase orders are provided to suppliers on a monthly basis as per contractual guidelines

• Proactive identification of issues that may impact supply, manage short and long term planning activities/processes and day-to-day planning, retrieve, interpret and monitor demand and sales trends, calculate safety stock, manage inventory levels, resolve mismatches, collect monthly supplier performance metrics

• Assist in managing the sales & operational planning (S&OP) process to meet business targets of service level, competitiveness, quality & sales objectives

• Lead the drive for operational excellence

• Drive improvements in overall supply forecasting and continually optimize inventory

• Maintain effective end-to-end process control mechanisms and performance metrics and services to deliver continual performance improvements against defined KPIs supporting operational performance

• Analyze and control supply chain costs and all aspects of material inventory to minimize adverse stock holding impact on working capital

• Ensure processes and systems are in place to support the new product launches

• Notify sales and internal teams of any potential or impending supply constraints

• Apply basic to intermediate knowledge and understanding of Planning (MRP, ERP), Inventory & Forecast Planning and demand planning.  Utilize ERP as the system of record for all supply chain processes as implemented

• Leverage MS Excel for advanced demand/supply analysis not available in ERP

• Follow established S&OP planning processes and generate new processes when there is a gap

• Lead and participate planning projects focused on continuous improvement, Good communication skills and stakeholder management

Position Requirements:



B.S. Degree



• 3+ years planning, operations, logistics, supply chain or related experience in a generic pharmaceutical organization is required

• Experience within the following processes: master production schedule process, inventory management, supply chain management, scenario analysis, sales and operations planning, ERP Planning Systems (preferably Microsoft Dynamics and SAP) and other cross-functional business processes common to the pharmaceutical industry is preferred

Specialized Training or Technical Knowledge Licenses, Certifications Needed:

• Proficiency in MS Excel with ability to create V-Lookups and Pivot Tables

• ERP Planning Systems, Microsoft Dynamics and SAP

Functional Knowledge:

Problem Solving skills and high degree of resilience, collaboration, and leadership

Company / Industry Related Knowledge:

Animal health pharmaceuticals is a plus

Job Specific Competencies:

• Ability to work independently, self-starter

• Shows ability to be driven and resourceful

• Assembling and analyzing data, identifying problems and developing recommendations which support supply chain operations and planning

• Demonstrates a sense of urgency and ownership; can collaborate and create a positive environment

Physical Requirements:


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